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     Operational Consulting Services (OCS)

     // IT OPTIMIZED SERVICES (COST REDUCTION)

In today’s environment the Network Operations Center (NOC) can be provided as an internal team within the enterprise or also be established as an Outsourced NOC Service to support companies or federal government mission critical communications. At SkeinsGroup our goal is to come in as a trusted advisor to provide an evaluation of current support services and provide a comprehensive evaluation to identify your company or agency deficiencies. Then work with the customer to provide a roadmap to success to meet their goals by achieving measurable improvements in the following areas:

  • Tier 1-4 Services (HelpDesk, NOC, and Vendor Management)

  • Audit of Tier 1-4 Services (HelpDesk, NOC, and Vendor Management)

    • Audit & IT Optimization to provide solutions to reduce IT Costs (Report).

    • Implementation of reductions (Plan of Action)

    • Strategic road map to meet customers budgetary  goals.

  • NOC measurable result areas:

    • Reduce downtime

    • Enhance or improve resolution to incidents

    • Increase customer Satisfaction

    • Strengthen IT Support staff and retention

  • Trusted advisor in the following NOC/Customer services areas:

    • 24x7 NOC Service Desk

    • 24x7 Monitoring

    • Incident Management

    • Problem Management

    • Configuration Management/Change Management

    • Service Level Management

    • SLAs

    • NOC Reporting

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